Our Story


We are retail enthusiasts who travel the globe in search of the new and the innovative. Based in London and Paris, but always on the move, we also have a global network of Retail Explorers who feed us with trends on the ground. If you would like to join our network then do please say hello.

 

Why we exist

Retail is the lifeblood of the global economy. It really matters. It’s what shapes our towns and cities and brings communities to life. Under ever greater threat from online, traditional shops are evolving to cope and the pace of change is moving faster than ever.

Businesses need to keep on top of what’s happening around the world. Our clients are hungry for knowledge but are often too busy to get out there and find it. We created the echochamber to do just that: to feed our clients with information and inspiration. Retail is all about ideas, and if we can learn from one another then we can all develop so much faster.

We believe passionately in the power of design. We don’t do design ourselves, instead we spend our time monitoring retail and consumer trends. We watch as customer attitudes shift and we show you how brands are responding. Our job is to excite you with endless possibilities for your business. We can kick start a project or work with you to deliver it. We are champions of design and can recommend the world’s most creative agencies. Most importantly, we help make our clients world class, because quite simply, we benchmark them against the very best on the planet.

How we can help

Global Best Practice Benchmarking

Before you embark on any retail project wouldn’t it be useful to know what the best in the world are doing? Our ‘Best in Class’ consultancy will show you, in all the detail you need, what the most successful brands have achieved and how you can learn from it.

Creative Intelligence

Innovation does not develop out of a vacuum. As a creative intelligence agency our job is to show you how you can apply key global trends in real, practical ways. We can show you how innovative ideas in other sectors can help transform your business and future proof your projects. We work best with clients at the earliest stages of a creative project, helping them to develop their brief and select an agency that best suits their needs. We also act as Brand Guardians, to make sure the project keeps its original integrity.

Some of our work

We work with retailers, brands, developers and designers, often behind the scenes, but our creative trend intelligence has helped drive the development of some great retail schemes.

Long standing clients include Marks & Spencer, Tesco, John Lewis and Westfield. Other clients include IKEA, Nike, Microsoft, De Bijenkorf and L’Oreal.

We have worked extensively with Westfield for all their UK developments and were instrumental in creating the Great Eastern Market; an innovative artisan food market, in Europe’s largest shopping centre, Westfield Stratford. We also worked on the development of the John Lewis food hall and the Waitrose convenience format.

Over the past few years we have worked in the travel sector, with Dublin and Copenhagen Airports, Duty Free operators World Duty Free and Dufry Group and, most noticeably, with Abu Dhabi Airports on the retail development of the vast new Midfield Terminal Complex, which is due to open in 2017.

We are currently working with Unilever, helping them to develop world class retail and pop up concepts for a number of their consumer brands.

“My team and I use Echochamber on a regular basis to help research both the UK and Global market. We may need information on a new initiative or want an educated external opinion on a topic area very quickly. I find Echochamber incredibly knowledgeable, agile and really good fun to work with. More recently we have used Echochamber for retail safaris in Europe and London. These sessions have proved to be very motivational for the team and have helped to stimulate a lot of creativity and debate within the Design team.”

Teresa Clark, Head of Store Design and International Store Development, Marks & Spencer

Matthew Brown

Matthew Brown

Director

Matthew is the owner of Echochamber and is based out of London. Back in 1999, Echochamber was a research library within a retail design agency, but Matthew transformed it into an independent business with a global client list. Seventeen years later, the Echochamber still tracks global retail trends in order to help some of the world’s biggest retailers, brands and developers to innovate and futureproof their businesses. As well as consulting, writing about all things retail, and leading retail safaris, Matthew is a regular keynote speaker at retail conferences around the world.

Elizabeth Marq

Elizabeth Marq

Visual Merchandising Trends

Elizabeth heads up our Paris office and also runs Visual Merchandising Trends; a French trend service which specialises in merchandising innovation across retail, with a particular focus on the beauty industry.

Abigail Lloyd-Jones

Abigail Lloyd-Jones

Head of PR & Design Directory

Abby heads up our Design Directory, manages all agency contact and makes sure we are up to date with all the most exciting new projects from the best design agencies around the world. Abby has worked in PR for the design industry for more than 25 years and brings her priceless insider knowledge to the Echochamber team. If you are a design agency please feel free to email her directly at abby@echochamber.com

Stephanie Campisi

Stephanie Campisi

Copywriter

Stephanie is a copywriter and brand strategist with a background in linguistics and applied linguistics. Australian-born and US-based, she’s worked on projects for creative agencies on both sides of the pond. She brings her design knowledge and research skills to Echochamber as a researcher and writer.

Some of the businesses we have had the pleasure of working with:

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